REFUND & CANCELLATION POLICY

Alt+Shift+X Platform

Effective Date: June 14, 2026 | Version: 2.0

Operated by: Trust AR LLC, a West Virginia limited liability company, doing business as Alt+Shift+X 1405 Earl L. Core Rd., Morgantown, WV 26501, United States Email: info@altshiftx.tech

This Refund & Cancellation Policy explains your rights and our obligations regarding subscription cancellations, refunds, and billing disputes on the Alt+Shift+X platform operated by Trust AR LLC d/b/a Alt+Shift+X. By completing a purchase, you acknowledge and agree to this policy.

SECTION 1 — SUBSCRIPTIONS & BILLING

1.1 How Billing Works

Alt+Shift+X operates on a monthly subscription model. When you subscribe to a Component or a Platform plan, you authorize Trust AR LLC d/b/a Alt+Shift+X to charge your payment method (credit/debit card via Stripe, or PayPal) on a recurring monthly basis on or around your subscription start date.

1.2 Subscription Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize recurring charges until cancellation.

1.3 Billing Transparency

You can view your active subscriptions, next billing dates, and billing history at any time in your account dashboard under Billing & Subscriptions.

SECTION 2 — CANCELLATION

2.1 How to Cancel

You may cancel any subscription at any time through your account dashboard:

Navigate to Billing & Subscriptions
Select the subscription you wish to cancel
Click Cancel Subscription
Confirm cancellation

You may also request cancellation by emailing info@altshiftx.tech with subject "Subscription Cancellation Request."

2.2 When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period. You retain full access until that date.

Example: If your billing period runs June 1–June 30 and you cancel on June 15, you retain access through June 30. You will not be charged on July 1.

2.3 No Partial-Period Refund on Cancellation

We do not pro-rate or refund the unused portion of a billing period upon cancellation, except as described in Section 3.

2.4 Effect on Your Account

Upon cancellation: your access to the Component or paid plan features ends at the period close; your account data and installed Component history are preserved; you may resubscribe at any time.

2.5 Platform Plan Downgrade

Cancelling a Platform plan reverts your account to the Free plan at the end of the billing period. All data preserved — paid features hidden until you resubscribe.

SECTION 3 — REFUNDS

3.1 General Policy

Subscription fees are non-refundable. Digital access is delivered immediately and cannot be "returned."

3.2 Exceptions — When We Will Issue a Refund

(a) Billing Error. Incorrect charge due to a Platform billing error — submit within 30 days of the erroneous charge.

(b) Technical Failure Attributable to the Platform. Complete non-functionality for more than 72 consecutive hours due to a Platform-side failure (not third-party dependencies or user-side issues). Requires a support report filed during the outage.

(c) Unauthorized Charge. Contact us immediately at info@altshiftx.tech. We will investigate and, if confirmed unauthorized, refund in full and secure your account.

(d) Applicable Consumer Protection Law. We honor mandatory statutory refund rights — including the EU Consumer Rights Directive's 14-day cooling-off period for digital content where applicable.

3.3 What We Do Not Refund

Change of mind or no longer needing a Component
Dissatisfaction with AI output quality (outputs are probabilistic — see AI Disclosure Policy)
Failure to cancel before a renewal date
Partial use of a billing period
Purchases made using a promotional code (unless a billing error occurred)
Subscriptions suspended or terminated due to a ToS, Builder Agreement, or AUP violation

3.4 How to Request a Refund

Email: info@altshiftx.tech Subject: "Refund Request — [your account email]"

Include: account email, Component or plan, charge date and amount, and reason.

Response within 5 business days. Approved refunds processed within 10 business days.

SECTION 4 — CHARGEBACKS & PAYMENT DISPUTES

4.1 Contact Us First

Contact us before filing a chargeback. Unjustified chargebacks may result in immediate account suspension, permanent termination, and reporting to fraud prevention databases.

4.2 Responding to Chargebacks

We will respond to disputes with documentation of the transaction, this Refund Policy, your ToS acceptance, and evidence of Platform access during the billing period.

SECTION 5 — FREE TRIALS & PROMOTIONAL PERIODS

Free trials convert to paid subscriptions at the end of the trial period unless cancelled before the trial ends
Cancel before the trial end date if you do not wish to be charged
Refunds are not issued for charges incurred after a trial if you failed to cancel in time

SECTION 6 — BUILDER REVENUE IMPACT

When a refund is issued to a Buyer, the corresponding Revenue Share previously credited to the Builder may be reversed or deducted from future earnings. See Builder Agreement Section 7.

SECTION 7 — GOVERNING LAW

This policy is governed by the laws of the State of West Virginia, United States. For EU/UK consumers, nothing in this policy affects your statutory rights under applicable consumer protection laws.

SECTION 8 — CONTACT

Trust AR LLC d/b/a Alt+Shift+X 1405 Earl L. Core Rd., Morgantown, WV 26501, United States Email: info@altshiftx.tech

| Request Type | Subject Line | |---|---| | Refund request | "Refund Request — [your account email]" | | Cancellation request | "Subscription Cancellation Request" | | Billing error | "Billing Error — [your account email]" | | Unauthorized charge | "Unauthorized Charge — [your account email]" |

Response time: Within 5 business days.

Refund & Cancellation Policy — Alt+Shift+X